Use Chat Transcripts to Improve Customer Engagement

Assignment Task

Instructions

Attached, you will find a copy of the chat transcript between our customer support representative and a potential customer.

You are kindly requested to prepare a review/audit of the attached chat transcript. The audit/review should be around pages long.

• When preparing the audit/review, kindly include feedback related to the following points:
• Presentation, manner, and grammar.
• Procedural acuity.
• Information provided.
• If the case was resolved.
• If the agent managed to create a rapport with the clients
• Additional comment, if any. When preparing the review, keep in mind that such reviews are submitted to our customer support agent to learn from.

This Management has been solved by our PHD Experts at My Uni Papers.