CHCCCS007: Consumers Need - Management Assignment Help

Assignment Task

Assessment Task 1: Written Questions

1. You are working with a group of consumers with mental health issues, specifically with anxiety disorders. You are developing a service program to help them participate more fully in the community and to interact with others. There are a range of service options available to them. What are ten of the strategies you can use to help them to participate and engage in the decision-making process?

 

2. You are working with a consumer who is physically disabled. You are developing a service program that meets their needs for recreation activities. You think that they should choose a particular activity because it is the least physically demanding. Should you tell them this? Explain. (60–80 words)

 

 

3. Why is it important for individuals to participate in interviews? (40–60 words)

 

 

4. What is engagement and how can it be achieved? (50–75 words)

 

5. Make a list of at least five questions that you might ask individuals to investigate their needs and state whether they are open, closed or probing questions.

 

6. You are trying to communicate with a person who does not speak English as a first language and their lack of English proficiency is creating a barrier to you understanding each other. You have tried to organise an interpreter but none are available. What might you do to overcome these issues? Make at least 10 suggestions.

 

7. Why is it necessary to monitor consumers’ needs? (50–75 words

 

8. A consumer has multi-faceted needs. They need home support to assist them with domestic issues (eg. house cleaning and meal preparation), personal care needs (e.g. assistance bathing and assistance with medication) and transportation needs (e.g. to appointments, social engagements). A group of service providers is collaborating to meet these needs but a dispute arises about who should be helping supply groceries to the individual. What needs to be done in this situation? (100–125 words)

 

9. Why is interagency collaboration needed? (150–200 words)

 

10. You decide to arrange a meeting so that internal and external stakeholders can have input into the development of a service program for at-risk youth in the community. One of the stakeholders you have invited has indicated that they will be interstate on the date of the meeting. You think their input is really important. What could you do without changing the date of the meeting? (50–75 words)

 

 

11. You have been asked to chair a meeting between internal and external stakeholders for the development of a service program. What is your role? (100–150 words)

 

12. Why should the people accessing programs be involved in managing them? (50–75 words)

 

13. An individual is unemployed and as a result cannot pay their rent. They have been evicted from their home and cannot afford food. They have not eaten in three days. What types of needs do they have? Provide at least three examples.

 

 

14. How do people differ? Provide at least 10 examples.

 

15. Where can you find information about people’s rights? (20–40 words)

 

16. A client group needs disability services. In particular they need assistance accessing and learning how to use communication aids. They also need to find employment that they can successfully engage in. Your organisation provides communication aids but not employment services. What should you do? (50–75 words)

 

17. How can an organisation secure financial resource? (50–75 words)

 

18. What are procedures and why are they needed? (100–150 words)

 

19. Create a 1–2page written survey or feedback form that could be used as a mechanism to collect feedback from people accessing service programs.

 

20. What should be documented in a service program? Provide at least 10 examples.

 

21. Create a 1–2-page job description that communicates the role and responsibilities of a person who might be involved in the delivery of a service program.

 

22. What is classroom training? (50–75 words)

 

23. Why is self-study a good option for? What does it involve? (20–40 words)

 

24. What characteristic do objectives need to have in order to monitor them? (1 sentence)

 

 

25. How can you determine if a program is being delivered within budgetary frameworks? (75–125 words)

 

26. You want to gather feedback from a group of service users who are participating in a program to improve parenting skills. How might you do this? Provide at least 5 examples.

 

27. A service program has been developed to teach a group of migrants in the community English. After some time, it is determined that the program is not progressing at the rate expected. The migrants are learning English much more slowly than anticipated and the service program has only been approved for a predetermined length of time. What should you do to address this problem? (Use the six-step problem solving process in 150–200 words)

 

28. List 10 characteristics of good documents.

 

29. A colleague complains that keeping service delivery and program documentation is a waste of time. What should you tell them? (200–250 words)

 

30. What characteristics do good goals have? Define each term below (75–100 words)

31. Provide at least three reasons a program might not have the capacity to meet objectives.

 

32. Explain the difference between positive and negative feedback. (30–50 words)

 

33. Why is it necessary to evaluate feedback? (30–50 words)

 

34. You want to modify a program designed to teach living skills to people with an intellectual disability. Specifically, you want to teach these skills in a real living environment as it is being found that participants are able to learn the skills in a classroom environment but cannot always transfer these skills to the real world.

a. What questions should you ask before implementing the changes? Provide at least five examples.

b. What nine pieces of information will you need to document?

 

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