ASW3097 - Wyndham Community and Education Centre Assignment

Assignment Task

Role: Case Worker, Settlement Services

Context

You are a Social Worker at Wyndham Community and Education Centre (Wyndham CEC). Due to high service demand, service users are allocated 3 sessions with the Case Worker. A key part of your role is to ensure support, effective information provision, advocacy, and referral to specialist organisations in a short time frame. Often you are working with Interpreters, and this is the case in your work with Dalir, a 29-year old man.

You are working in Intake and Assessment, and have a second appointment booked with Dalir, whom you have seen once (last week). At the initial appointment you conducted a brief assessment and linked Dalir in with the Adult Migrant English Program with Wyndam CEC. Dalir was referred to the service through the children’s school.

During the first appointment you noticed that Dalir appeared to be very slightly built, is dressed appropriately for the weather, and that he is quietly spoken. He mostly looks down, and does not appear to know the Interpreter.

Dalir tells you that he is not able to provide food for his family this week. Dalir is working as a casual cleaner. Due to COVDI-19 his employment has been much more sporadic. The family do not have a car and so use public transport and taxis for transport. They are at risk of homelessness, as their supported accommodation is dependent on their Temporary Protection Visa conditions and being able to pay their rent.

They are struggling to pay their bills and cover the costs of daily living, and there are ongoing medical expenses for their youngest daughter Hana who has been unwell since she was born. The older two children Alina (9) and Raniya (7) attend the local Primary School, which is walking distance to their 2 bedroom flat. Saree (4) has not attended Kindergarten as frequently because she has been going to the hospital and doctors’ appointments with Bahar and Hana (9 months). When you ask Dalir how he is at present, he tells you he is not sleeping well as he often wakes with bad dreams, his children are often unsettled, and he is afraid. Dalir tells you that sometimes he finds it difficult to breathe, and that he feels a lot of worry. He tells you he does not know what to do.

Dalir’s Story: Dalir and his wife Bahar (also 29) arrived from Iraq nearly three years ago. They have four daughters aged 9, 7, 4, and 9 months. There are many stresses in their life, however Dalir and Bahar are united. They are determined to provide for their family and care for each other. Dalir had completed a Law degree in Iraq, and he was preparing to get a job before they fled their home country. Dalir experienced violence and torture (as a victim and witness), and suffered physical injuries as a result. He describes that he has experienced much.

Dalir tells you that he feels lucky to be here in Australia, as he knows others who didn’t make it. But since arriving in Australia Dalir describes “it isn’t what we thought it would be”. He tells you that he finds language to be a barrier, that he feels very isolated, and that he has not been able to link in with employment and services to help support his family. He is worried about what to do and what will happen to his family.

You have seen Dalir once, and have linked Dalir in with the Adult Migrant English Program, which he has been attending. The AMEP worker has let you know that Dalir did attend the program for the initial class, has made a connection with one of the other participants, and that he mentioned that he would like to keep attending. You are trying to assist with Dalir’s Visa concerns by finding an appropriate agency to refer to for ongoing legal and psychological support.

The Asylum Seeker Resource Centre (ASRC) is an agency that Wyndam CEC commonly refer to, and you are looking for an option that delivers the Complex Case Support Program. You have previously referred people to Foundation House also, and this is an agency you are considering discussing with Dalir.

CASE MAPPING 

Start by developing an Ecomap, including all of the key information we know about Dalir and his context. Your Ecomap will not be counted in the word limit. Then, outline the key case information by applying Harms (2015) Multidimensional Approach to the Practice Scenario. This can be structured under headings for each dimension, or in the 5 P’s structure as introduced in Session

KNOWLEDGE MAPPING

This section requires you to fill in the table below and consider the Factual Knowledge, Theoretical Knowledge, and Practice Knowledge that is relevant to the Practice Scenario and working with Dalir

REFLECTION

This section requires you to engage in your own critical reflection. Some prompts to consider include: What do you bring personally to working with this scenario? What informs and influences you about working with people from a refugee background? Why is it important to be informed about working with people from a refugee background in the context of trauma-informed social work practice?

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