TLIP5008A : Manage a transport and Logistics - Management Assignment

Internal Code : MAS916

Management Assignment

Question : 1.Discuss in detail the changes/impacts to Orient Logistics in 1989, how did this affect Orient Logistics Operation? 2. Draw an Organisational Chart to show the new company structure? 3. Complete a SWOT Analysis of the new organisation structure? 4.How is the department meeting the needs of the customers (internal /external). In your opinion do you feel that their customers have been included in the planning process and consideration of quality, time, and cost has been agreed with consultation? Explain 5. Comment on the individual/team performance of the group? Are they working consistently to meet quality, safety delivery standards to both internal/external customers? Yes, No, explain your response? 6. Is the department using their resources effectively and efficiently to provide quality service to customers, why or why not,discuss? 7. Discuss the systems and technology being used to monitor progress in achieving service targets and standards? 8. Based on your responses above and the issues you have identified earlier, what are the major critical areas that your team identified that need attention? Make a list of possible ideas or suggestions to make improvements in the department based on customer service.