Highlights
Learning outcomes
This assessment relates to the following course learning outcomes:
• CLO 1: Review the influence of employees and teams in the context of organisational performance
• CLO 2: Critically analyse and synthesise theoretical and practical examples of contemporary organisational behaviour issues and practices
• CLO 3: Apply appropriate theoretical knowledge to develop practical solutions for managing people in organisations
• CLO 4: Plan, communicate and advocate strategic solutions relevant to stakeholders involving key aspects of HRM, such as negotiation, conflict management, corporate social responsibility, and cross-cultural team building
Assessment details
Critically analyse the following seven (7) questions. You will select relevant theories and workplace examples (note: students are strongly encouraged to use their own workplace experiences and examples) to provide a set of logical, well-supported (by the academic literature) recommendations:
1. Toegel and Barsoux (2016) distinguish good and bad conflict and outline five conversations to diminish conflict.
Discuss examples of good and bad conflict within an organisation and how you as an HR manager would facilitate these conversations.
2. Tushman et al. (2011) espouse several leadership principles to manage organisational tensions. Describe these principles, citing examples where possible, and how you as an HR professional would support these principles in your organisation.
3. In negotiation, mapping out the negotiation space is considered as important as the outcome. Discuss the importance of the process of negotiation as distinct from the outcome, in your answer describing the difference between distributive and integrative negotiation and citing examples where necessary.
4. There are several theories regarding motivating employees, which can be divided into two classes, process theories and content theories. Outline how you would motivate employees using both types of theory, with examples.
5. Quinn et al. (2007) identify several barriers to effective communication. Discuss these barriers in the organisational context, and how you as an HR manager would facilitate effective communication within your organisation.
6. As an HR manager, you will be required to uphold and maintain an ethical culture within your organisation. Discuss the ways you would promote an ethical culture within your organisation, citing examples where possible.
7. Walter Lippman stated, ‘when all think alike, then no one is thinking', and this condition is commonly referred to as “groupthink” where consensus is prized above all else to the detriment of the organisation. Diversity of opinion can lead to conflict, so how would you manage conflicting viewpoints without the organisation falling into
groupthink?
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