MS976: Service Operations and Simulation - IT Computer Science Assignment Help

Assignment Task

Part (A): (40%) (Maximum 6 pages)

For the first part, you need to incorporate (apply) four topics in your selected organisation.

These are:

• IHIP and the associated discussions
• Service classifications (dimensions (4-5)/model (only one model is enough)
• Design and Quality aspects in your selected organisation

Learning outcome:

• To understand specific characteristics of a typical services operation and the use of service classification models by applying relevant theories, models and conceptual frameworks studied in class and/or from suggested readings.
• To understand the challenges of service design and quality aspects in an organisation with explicit reference to content in class material.

Part (B): (60%) (Maximum 4 pages) + Simul8 model file

Choose a particular aspect of the operations of your selected operations above and try to study it using simulation. This should include the following:

a. Simulate the operation using Simul8. You may use real data where possible or you may assume the required data

b. Very briefly discuss what performance measures (KPIs) are important in this operation that can also be studied by simulation

c. Change the values, ‘play’ with the model, to understand its features in particular those features that relate to the performance measure/s of your choice

d. Discuss and illustrate your understanding of how the operation behaves with regard to the chosen performance measure/s (KPIs) e. Copy a snapshot of the model with any other relevant pictures (e.g. graphs) in your report and explain them as appropriate.

Learning outcome:

• To be able to identify those aspects of service operations in which discrete event simulation (DES) may be applicable
• To be able to approach and complete a DES project, in the context of service operations, in a rational and analytical way

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