MIS 7118 - Business Process Modeling and Analysis Assignment

Assignment Task

Task

Your task is to model, analyse, re-design and automate a booking-to-cash process at an Events Management company. A narrative description of the “as is” process is given below. You must take this description as the basis for analysing the process, identifying improvement alternatives, and designing a to-be process. If you find the description below is not detailed enough, you can make assumptions. The first step is to understand the “as is” process. To this end, you are asked to design a detailed BPMN process model reflecting the current state of the process. This BPMN model should not only deal with the “normal course” of action but also show how different errors or exceptions are handled, including changes, cancellations and overdue invoices. Next, you should identify wastes in the process and major issues. The latter should be assessed and documented in an issue register. The “issue register” should include the following columns: Issue Priority Number, Issue Name, Short Description,

Data/Assumptions, Quantitative Impact and Qualitative Impact. The issue register should not be an inventory of every possible issue you can think of. Instead, you should focus on major issues that capture the concerns expressed by the customers, staff and management stakeholders. Based on the identified issues, you should design a “to-be” process model in BPMN and explain what changes you are proposing, how these changes would address the identified issues, and/or how they would contribute to achieving the company’s strategic goals.

In addition to proposing a to-be process model, your team must build a mock-up application to support the “to-be” process using a business process management system (e.g. Camunda). This mockup application aims to demonstrate how the to-be process could be automated and how this automation would affect how the participants in the process do their work. You are not expected to deliver a “ready-to-be-deployed” system but rather a “demonstrator”. You can keep it simple (treat it as a “sketch”).

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