ICTICT532: Apply Ip, Ethics and Privacy in Ict Environments Summative Assessment 3

Assessment 3

Observation/Demonstration

Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job A demonstration will require: 

• Performing a skill or task that is asked of you; 
• Undertaking a simulation exercise.

Observation is on-the-job The observation will usually require: 

• Performing a work-based skill ortask; 
• Interaction with colleagues and/or customers.

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

Assessment Objectives

You must be able to demonstrate essential knowledge required to effectively do the task outlined in Elements of this unit:

• Establish organisational IP requirements
• Review and determine organisational IP, ethics and privacy policies 
• Contribute to privacy policy
• Maintain ethics code

You should also demonstrate the following foundation skills

• Initiative and enterprise 
• Learning 
• Numeracy 
• Oral communication 
• Planning and organising 
• Problem solving 
• Reading 
• Self-management 
• Teamwork 
• Technology 
• Writing

You also must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role.

This includes knowledge of:

• legislative codes of ethics pertinent to ICT industry 
• federal, state and territory legislation and policies applicable to ICT environments and relating to:
  • copyright and intellectual property
  • privacy 
• organisational communication processes and procedures related to applying IP, ethics and privacy policies in ICT environments.

Task 1 – Role play

In continuation to the previous Assessment Task 2, in this part, you are required to conduct a meeting with administration staff to check that new copyright, privacy policies and procedures and code of ethics and professional conduct are followed properly. You need to ask range of questions to understand administration staff knowledge related to updated documents.

Administration staff roles will be played by trainer/assessor. You will play a role of the Information Security Manager. Trainer/assessor will swap the roles to perform multiple conversations. Students will be assessed individually for their participation for this assessment task.

Questions

1. What are the legislations applicable to copyright and privacy policies and procedures? 
2. If a third party is requesting other customer information, then what process do you follow? 
3. Prior to recording client conversations what information do you need to provide? 
4. What questions do you ask to confirm the client identity?
5. Do you disclose any client information to third party? If yes, then what process do you follow.

Task 2 - Report on grievance procedure

Based upon the updated policies, procedures, code of ethics and professional conduct documents from Summative Assessment Task 2, develop a grievance procedure for any IP stakeholder complaint.

You need to include below information in your grievance procedure: 

• Provide clear and easy to understand information 
• Provide timeline to respond the complaint 
• Who will be responsible? 
• Stakeholders rights and responsibility 
• If ACM do not resolve the complaint then what steps stakeholder needs to follow.

Assessment Summary

This assessment aims to evaluate the student’s ability to apply intellectual property (IP), ethics, and privacy policies in ICT environments through both observation/demonstration and practical tasks. It requires showcasing professional knowledge, communication, and procedural compliance within workplace scenarios.

Key Requirements:

• Demonstrate competency through on-the-job observation and off-the-job demonstration tasks.
• Display understanding of legislative codes of ethics, federal and state laws, and organizational policies related to copyright, intellectual property, and privacy.
• Exhibit foundation skills including communication, problem-solving, teamwork, self-management, and technology use.

Assessment Tasks

1. Task 1 – Role Play:

   • Conduct a meeting (as an Information Security Manager) with administration staff to ensure compliance with updated copyright, privacy, and ethics policies.
   • Ask relevant questions regarding staff understanding and adherence to legislative requirements.

2. Task 2 – Report on Grievance Procedure:

   • Develop a structured grievance procedure for IP stakeholder complaints.
   • Include details on process steps, responsible parties, timelines, and escalation methods if the complaint remains unresolved.

Step-by-Step Approach Guided by the Academic Mentor

Step 1: Understanding the Assessment Structure

The mentor first guided the student through the purpose and format of the assessment, clarifying that it involved both a practical role-play simulation and a written report. The student was encouraged to review organizational policies and relevant legislation before beginning to ensure an informed and professional approach.

Step 2: Preparing for the Role Play (Task 1)

The mentor helped the student understand the context playing the role of an Information Security Manager.
Guidance was provided on:

• How to set up a professional meeting environment.

• Framing open-ended questions to test staff understanding (e.g., processes for client confidentiality, third-party data sharing, and identity verification).

• Demonstrating effective communication, active listening, and ethical awareness during the interaction.

The mentor conducted mock discussions to help the student practice clarity in questioning, tone, and professionalism before the final observation.

Step 3: Conducting the Demonstration/Observation

During the live demonstration, the student performed the role-play, addressing all key questions about compliance with copyright, privacy, and ethical standards.
The mentor observed and assessed:

• The student’s confidence and clarity in communication.

• Knowledge of relevant legislation.

• Ability to handle workplace scenarios involving data protection and stakeholder communication.

Feedback was provided immediately after, highlighting strengths (e.g., use of proper terminology and confident delivery) and areas for minor improvement.

Step 4: Developing the Grievance Procedure Report (Task 2)

Next, the mentor guided the student through the structure and content of the grievance procedure report.
The student was instructed to:

• Start with an overview of the purpose of the grievance process.

• Define roles and responsibilities of stakeholders.

• Outline clear steps with timelines for resolving complaints.

• Include escalation mechanisms if the issue remains unresolved.
  The mentor emphasized clarity, conciseness, and alignment with the organization’s updated policies and code of ethics from the previous assessment.

Step 5: Reviewing and Refining the Final Submission

Before submission, the mentor helped the student review the report for logical flow, policy alignment, and professional tone. The student cross-checked legislative references and ensured compliance with academic formatting requirements.

Outcome and Learning Achievements

By completing this assessment under guided mentorship, the student successfully:

• Demonstrated practical application of IP, ethics, and privacy policies in an ICT environment.
• Developed effective communication and leadership skills through role-play.
• Showed competence in policy interpretation, complaint resolution, and documentation.
• Strengthened understanding of legislative frameworks and ethical obligations in professional ICT practice.
• Achieved the learning objectives related to problem-solving, self-management, teamwork, and organizational compliance.

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