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ICTICT418: IT - Contribute to Copyright, Ethics and Privacy - Project Assignment Help
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Case Study You are working for ITHelp4U and have been assigned the task of researching and creating both privacy and copyright policies and procedures for the organisation. In addition to this you have been asked to develop a Code of Ethics and monitor the workplace to ensure the code of ethics is being applied and is appropriate. Complete the following exercises and short answer questions, relating them to the IT industry at all times. Students are able to have questions clarified by a teacher. Scenario Welcome to ITHelp4U. We specialise in the provision of friendly and prompt IT support to students at the local TAFE Campus. As demand for our services continues to grow and the staff skill base is broadened we are now expanding into web site design, training material, advertising and other promotional material development. Starting this year logged IT support calls are now recorded in an online database that is accessible from any computer connected to the internet. This enables technicians to check and update logged calls while out on site. At present only ITHelp4U staff have been provided with access to the new system. This new website requires an updated copyright and privacy policy and the helpdesk requires a code of ethics. ITHelp4U have twelve staff consisting of:- a general manager/director
- a production/workshop manager
- four technicians
- four designers
- a sales and marketing staff member
- a receptionist/clerical staff member.
- The Privacy Act 1988 (Privacy Act)
- Commonwealth of Australia Copyright Act 1968
- This website and its content is copyright of TAFE NSW 2018. All rights reserved BY TAFE NSW. Any redistribution or reproduction of part or all the logos or contents in any form is prohibited and protected by Copyright Act 1968. The whole website contains third party website link for information purposes only. TAFE will not be taking any responsibilities for their content, product or services. The mentioned website also warn or aware users about virus, spam and malware before downloading any content. Any information from the students or users of this website shall be treated as non-confidential and they are free to reproduce, use, disclose and distribute with other stakeholders without any limitation.
- ITHelp4U will own the copyright.
- There is no legal protection for external clients to design and promote materials by their own.
- These issues can be avoided by the formal agreements between two parties.
- 2018 ITHelp4U.com.au Pty Ltd. All rights reserved.
- Web site
- Printed material
- Everyone has open access to copyrighted materials created by responsible staff.
- Periodically survey among the staff members.
- Making a contractual obligation paper to be signed-off by everyone prior joining and after every review.
- Attached to the agreement paper.
- By mail notification.
- By E-Mail notification.
- Refer to the current Google policy at . Evaluate the policy from a business (Google) and consumer (you) point of view.Does it conform to the 13 Australian Privacy Principles? at
- How will you determine, ensure and maintain the integrity, confidentiality, security and availability of information as required by organisational policy?
- How will ITHelp4U ensure confidentiality and proprietary rights of stakeholder interests?
- Design and create the ITHelp4U organisational privacy policy to align with current privacy legislation. Ensure your policy conforms to the 13 Australian Privacy Principles and details how ITHelp4U maintain integrity, confidentiality, security and availability of information.
- Design and create the ITHelp4U organisational privacy procedures on what staff should do when a third party requests personal information about a client. Remember that the Privacy Act allows disclosures in some circumstances.
- Distribute this new/revised policy and procedures to ITHelp4U stakeholders (your teacher)
- Design and create a survey to enable ITHelp4U to collect feedback from its stakeholders on the effectiveness or otherwise of the newly introduced privacy organisational policy.
- Design and create an internal audit/checklist to ensure application of the privacy policy and procedures, and to ensure system security.
- Review and summarise the Australian Computer Society Code of Ethics at
- Using the template provided, at the end of this assessment document, create the ITHelp4U organisational code of ethics and procedures to align with legislation and standards for the organisation. Ensure the code of ethics includes a review and grievance procedure to enable confidential reporting of any ethical issues
- Establish a review and grievance procedure to enable confidential reporting of any ethical issues with ITHelp4U
- How would you implement the new ethical work practices and review feedback from stakeholders to ensure application of the code?
- Write 4 interview questions you would use to regularly follow-up and gain feedback from external stakeholders to ensure they are receiving consistent and appropriate service in dealing with the code of ethics
- How would you perform regular checks and reviews to ensure stakeholders understand and are continuing to apply the code of ethics in the workplace
- Your Code of Practice should include WHS. What does WHS stand for and what is your understanding of WHS and its relevance to the ICT environment?
- What might be contained in an organisations customer service policy?
- Why is it necessary to maintain and work to industry standards, policies and legislations, for example access and equity?
- What are three security features or procedures that could be employed by ITHelp4U to ensure the integrity and security of information on the website and stored in the workplace?
- Why is it necessary for a grievance procedure to ensure confidentiality?
- List at least three security features of server operating systems? How is this relevant to copyright and privacy policies?
- Outline at least 3 processes or procedures that should be contained in the organisational communication policy for ITHelp4U. e.g. when to escalate issues to line managers, timelines, confidentiality
- Document the relevance of each of the following identified pieces of legislation and standards to ITHelp4U organisational outcomes
- Copyright Act
- Privacy Act
- Code of Ethics
- Workplace Health and Safety Act
- Disability Act
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