Customer Service Diploma Assignment

Assignment Task

Questions

1. Why is it important to deliver consistently high-quality service to customers?

2. Service staff are trained to deliver excellent customer service?

3. Which of these is a feature of an effective follow-up service?

4. How does the Sale of Goods Act affect the delivery of customer service?

5. A department store provides its employees with training on how to comply with equality legislation?

6. An angry customer has telephoned to make a complaint. Which of these will meet the customer’s expectations for a positive outcome in this situation?

7. For what purpose is an organisation permitted to use a customer’s date of birth?

8. What should an organisation do to ensure compliance with data protection legislation when a customer has given permission for their contact details to be shared with an overseas organisation?

9. An organisation that sells products online retains a customer’s home and work address details. How would this information be used?

10. An organisation wants to find out which products are most popular with customers. How would a customer service information system be used to do this?

11. An organisation starts to sell goods to customers through an online service. What must it do to comply with the Consumer Contracts Regulations?

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