Highlights
Elements define the essential outcomes
Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Identify and reflect on own social and cultural perspectives and biases.
1.2 Work with awareness of own limitations in self and social awareness.
1.3 Use reflection to support your own ability to work inclusively and with an understanding of others.
1.4 Identify and act on ways to improve own self and social awareness.
2.1 Value and respect diversity and inclusiveness across all areas of work.
2.2 Contribute to the development of workplace and professional relationships based on the appreciation of diversity and inclusiveness.
2.3 Use work practices that make environments safe for all.
3.1 Show respect for diversity in communication with all people.
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust, and confidence.
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible.
3.4 Seek assistance from interpreters or other persons according to communication needs.
4.1 Identify issues that may cause communication misunderstandings or other difficulties.
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity.
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations.
4.4 Address any difficulties with appropriate people and seek assistance when required.
Diversity in Australia
Australia has a unique history that has shaped the diversity of its peoples, their cultures, and lifestyles today. Three major contributors to Australia’s demographic make-up are a diverse Indigenous population, a British colonial past, and extensive immigration from many different countries and cultures. Today, Australia’s population of about 23.4 million is one of the most culturally and linguistically diverse populations in the world.
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