Highlights
Unit Descriptor
This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
Application of the Unit
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Assessment required for this Unit
Twenty-three (23) Short Answer Questions
Written Assignment
Practical Assignment and Workplace Portfolio (Third Party Report required)
Assessment 2 – Written Assignment
Imagine that you are working with a group of young people who have physical disabilities and are experiencing social isolation. You have been asked to design a program that provides them with an opportunity to interact socially with other young people that have the same disabilities and find ways to communicate their experiences.
Write a report, which includes a program design that addresses the following issues:
Needs of the client group
Program resources
Implementation systems and procedures
Feedback and complaint procedures
Evaluation and continuous improvement process
Accountability and governance
Funding framework
Your report should seek to answer the following questions:
How will you ensure that there is consumer participation in decisions impacting the program planning process?
Are there are any collaborative arrangements you could make with other services in your program plan? Give an example of what documentation you will use to formalise this.
Are there any legal and regulatory framework considerations you need to keep in mind in your program design?
Are there any risks that you foresee in the implementation of your program?
Are there any specific diverse or multi-faceted needs and issues of the client group to consider when approaching service providers?
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