Highlights
Operation management Task: Round 1
Your task is to prepare a business report for your client. For clarity, it is recommended that the main body of your report be structured using the following headings/sections. Sub headings are fine if you feel that this will help to enhance the clarity and flow of your report.
Part A: BPM and Strategy
1) Advise your client why a BPM approach should now become part of the way the organisation operates.
2) Introduce your client to Business Process Management by clearly explaining what it actually is and how it can help the business. Include an organisational structure chart to assist with your explanation.
Part B: Problem Analysis
1) Your client is aware that there are a number of problems within the company and whilst your client is happy for you to briefly describe these, he/she would like you to concentrate your efforts on the problem which you determine to be the most critical or urgent. In relation to this problem, your client would like you to identify the causes of the problem, the problem and the consequences of the problem.
2) Show the current critical/urgent ‘As Is’ process using the Bizagi Modeler software [BPMN Diagram]. Or you can use any process diagram online software like lucidchart etc.
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