Highlights
Task:
QUESTION 1
Answer the questions below.
a) Explain the concept of ‘360-degree feedback’ (also known as multi-rater or multi-source feedback). How would an employee go about seeking this type of feedback and why is it useful? Also include in your response at least three sources of 360-degree feedback.
b) Explain how performance reviews/appraisals can be used as a way of obtaining feedback about work performance. In your answer, explain how employees can use a performance review as an opportunity to seek more feedback.
c) Aside from requesting and interpreting feedback from others, explain at least two other methods that can you can use personally to assess your own work performance.
d) Explain how feedback gathered can be analysed and interpreted as a way to learn more about yourself as an employee and a way to improve your work performance.
QUESTION 2
a) Describe at least two techniques you can use to identify and prioritise your learning needs in order to improve your work skills.
b) Identify and explain at least three professional development opportunities that can be undertaken by employees with the aim of improving their efficiency.
QUESTION 3
List five items of business technology or applications/software you can use (or already use) to plan and schedule
your workload. For each item provide an explanation of its key features and how it can be used to plan and schedule work.
QUESTION 4
Identify at least three personal work planning techniques that you would use to organise your work and determine priorities so that you can work efficiently.
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