Highlights
Task 1
Assessment Instructions
Using the scenario information supplied, you will identify strategic change needs, review existing policy, monitor trends in the external environment that impact on organisation’s objectives, identify operational change objectives, prioritise change requirements and consult experts or specialists to assist in identification of change requirements and opportunities. You will then write a report to management outlining the change requirements.
Procedure
Review the scenario information provided in Appendix for Fast Track Couriers and Prepare a 3–4 page report detailing change requirements for Fast Track. Include all of the information you identified and explanations that you prepared in steps 1–8. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records. To be deemed competent you will need to successfully demonstrate the following: You must submit:
1. Analyse the organisational objectives provided in the scenario to identify the change requirements
for Fast Track Couriers:
a. Identify requirements for change
b. prepare an explanation of how your identified change needs link to the organisation’s strategic plan goal/s.
2. Review the organisation’s current state to understand how the current policies, practices and operations deliver against the organisation’s strategic goals.
Review the organisation’s performance against objectives with regards to its:
a. people
b. processes
c. technology
d. structure.
3. Monitor external trends to identify events or trends which may impact on the achievement of the organisation’s strategic plan goals:
a. identify two external trends
b. develop an explanation of how the trends currently impact or will impact organisational
objectives.
4. Identify major operational change requirements:
a. identify changes due to performance gaps
b. identify changes due to business opportunities
c. identify changes due to threats
d. identify changes due to management decisions.
5. Identify specialists to be consulted to assist with identifying change needs:
a. identify specialists you will engage to help identify change requirements and be prepared to
explain your reasons for engaging these specialists
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