BSBCUS401B: Coordinate implementation of customer service strategies - Business Management

Internal Code: MAS756

Business Management:

Question: 1) What is the difference between an internal customer and an external customer? 2) Detail 2 elements of quality customer service 3) Detail 2 elements of unprofessional customer service 4) Detail the four levels of customer service 5)Detail 2 different ways you could collect information about customers and their experiences dealing with your company? 6) How are complaints beneficial to an organization? 7) What is Total Quality Management? Explain in detail. 8) What is the purpose of establishing service standards for an organization? 9) What characteristics do effective service standards hold? 10) What is a quality circle? Explain its purpose 11) In your own words, you are to explain why customer service is important in the business 12) What are the key features of trade practices and fair trading legislation?